General Manager

Who We Are
Stan’s Donuts & Coffee serves up freshly made donuts of extraordinary flavors and textures and an excellent cup of joe. In 1963, Stan Berman opened his eponymous donut shop in Los Angeles, continuing a generations-long family tradition of baking. His donuts quickly became legendary in the Los Angeles area. Meanwhile, in Chicago, Rich Labriola followed a passion for all things bread to create one of the most renowned bakeries in the Chicago area from the ground up. After seeing Stan on a travel show, Rich reached out to Stan and the two became friends over their shared passion. The friendship turned into a partnership as Stan passed the torch to Rich, who opened the first Stan’s Donuts & Coffee in Chicago in 2014 with his own recipes inspired by Stan’s classics. Since then, Stan’s has grown to 17 shops (and growing) in the Chicago area. For more information, visit stansdonuts.com or follow Stan’s on Facebook, Twitter or Instagram.

What We're Looking For
 We are looking for a General Manager to oversee all team members, budgets and operations of the local food service business unit. General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader, a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. This role works in a fast paced environment. Your drive and passion will ultimately help our company grow and thrive.

Stan's Core Values: 
Smile and Say "Hello!"
Teamwork
Ask Questions
No Shortcuts - Be the BEST

Our Core Values are what have driven Stan’s success. We expect each GM to embody these values and ensure that they are on constant display in our shops from each and every Team Member.

General Manager Key Responsibilities
Our General Managers wear a lot of hats. In order to achieve success, we have broken down your key responsibilities in order to make the job easier. See below for examples of each:

• STANtastic Customer Service
  • Active management on the floor, greeting guests and meeting customer needs. Guest facing- interacting and serving guests as needed (70% active managing, 30% administrative).
•  Leading Team and Succession Planning:
  •  Ensure Team Members work productively and develop professionally. Oversee recruitment, training of new employees, and managing performance
• Team Happiness:
  •  Actively looking to engage with Team Members in order to create a fun culture that they enjoy. Reacts promptly to Team concerns or questions. Rewards and recognizes outstanding Team Members.
• Amazing STANdards:
  • Adheres to policies and processes- ensures Team Members are completing checklists in line with our brand standards. Ensure Team Members follow health and safety regulations.
• Driving Your Business
  •  Maintain budgets on sales, waste, and labor. Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) Ensures ordering is completed and pars in line with sales volume. Actively manages inventory, making sure that all items are in stock in the shop and resolves any potential out of stock issues before they arise
• Communication:
  •  Prepare regular reports for upper management on sales, waste and labor. Provides details in a timely manner regarding any Team Member issues or R&M needs.

General Manager Behaviors
Passion | Open to Change | Driven | Business Savvy | Great Execution | Leading Others | Cultivating Growth 
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Stan's Perks

• 6 Paid holidays at overtime rate! 
  • New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve
• Medical Plans
  • HMO and PPO options with an 85% employer contribution to a single plan. Dental, vision, and life insurance options are available at minimum cost.
  • Eligibility: Full-time Managers/Supervisors are eligible 1st of the month following 
• District Manager Development Program | 401k
  • With 100% dollar-for-dollar match up to 4% of eligible contributions with immediate vesting.
  • 401 Eligibility: Employees are eligible 1st of the month following 3 months of employment | Must be 21 to participate in the plan.
• Paid Leave 
  • Year 0-3: 104 hours of accrued time
  • Year 4-7: 144 hours of accrued time
  • Year 8+: 184 hours of accrued time
• And More!
  • Option to cash out unused PTO up to 40 hours per year (anniversary to anniversary)
  • 25% Dining Discount at DRG Restaurants all year (up to 8 guests)
  • 50% discount cards to use at any DRG restaurant
  • Jan-March of each year (up to 4 guests)
  • 25% Discount on Stan's Merch
  • OutSTANding Service Gift Cards
  • Bonus Program (Monthly Payouts)
  • Monthly Cell Phone Reimbursement
  • Staff Culture Development- team outings

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Have additional questions?
Feel free to reach out to us at HR@doughboyrg.com