District Manager
Who We Are
Stan’s Donuts & Coffee serves up freshly made donuts of extraordinary flavors and textures and an excellent cup of joe. In 1963, Stan Berman opened his eponymous donut shop in Los Angeles, continuing a generations-long family tradition of baking. His donuts quickly became legendary in the Los Angeles area. Meanwhile, in Chicago, Rich Labriola followed a passion for all things bread to create one of the most renowned bakeries in the Chicago area from the ground up. After seeing Stan on a travel show, Rich reached out to Stan and the two became friends over their shared passion. The friendship turned into a partnership as Stan passed the torch to Rich, who opened the first Stan’s Donuts & Coffee in Chicago in 2014 with his own recipes inspired by Stan’s classics. Since then, Stan’s has grown to 17 shops (and growing) in the Chicago area. For more information, visit stansdonuts.com or follow Stan’s on Facebook, Twitter or Instagram.
What We're Looking For
We are looking for a District Manager to oversee all staff, budgets and operations of the local food service business units. District Manager responsibilities include formulating overall strategy, managing people, succession planning and establishing policies. A District Manager oversees a region of brick and mortar stores, and supports training and brand compliance for licensed partnerships. To be successful in this role, you should be a thoughtful leader, a confident decision-maker, helping our people develop to be productive, while ensuring our profits are on the rise. This role works in a fast paced environment. Your drive and passion will ultimately help our company grow and thrive.
Stan's Core Values:
Smile and Say "Hello!"
Teamwork
Ask Questions
No Shortcuts- Be the BEST!
Our Core Values are what have driven Stan’s success. We expect each DM to embody these values and ensure that they are on constant display in our shops from each and every Team Member.
District Manager Key Responsibilities:
- STANtastic Customer Service:
- Guest facing- interacting and serving guests as needed (70% active managing, 30% administrative) embracing STANs Core Values Coach stores on: active management on the floor greeting guests and meeting customer needs. Monitor, track, and respond to guest complaints, issue guest refunds and loyalty rewards.
- Leading Team and Succession Planning:
- Oversee day-to-day operations of their stores from their General Managers. Identify areas to work productively and develop General Managers/AGM's professionally. Oversee recruitment with local General Managers for hourly and supervisory staff. Plan, monitor, appraise, and review store employee performance.
- Team Happiness:
- Actively looking to engage with Team Members in order to create a fun culture that they enjoy. Reacts promptly to Team concerns or questions. Rewards and recognizes what’s outstanding with their team, from team member to general manager.
- Amazing STANdards
- Adheres to policies and processes- ensures Team Members are completing checklists in line with our brand standards. Ensure Team Members follow health and safety regulations & certifications. Follow policies and processes- ensure managers are completing checklists in line with brand standards. Continuous training of Standard Operating Procedures and Limited Time Offers. Conduct store audits for brand compliance.
- Driving Your Business:
- Driving financial performance monitoring sales, waste, and labor targets. Maintain budgets on sales, waste, and labor. Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors). Reviews OOS and follow up with the GM. Actively manages inventory, making sure that all items are in stock in the shop and resolves any potential out of stock issues before they arise. Review and follow up with scheduling in line with fair workweek regulations and achieving labor goals set forth by company.
- Communication:
- Prepare regular reports for upper management on sales, waste and labor. Provides details in a timely manner regarding any team issues or R&M needs. Manage upwards and debrief on your area and/or update on potential challenges. Conduct 1:1 GM meetings providing regular monthly feedback, or more as needed.
- Brand Development & Sales:
- Involvement in projects that require operational input insight, managing part of a project, involved in training and implementing into stores. Visiting and auditing licensed locations assigned to you. Community outreach and catering: ensuring General Managers are actively managing.
Passion | Open to Change | Driven | Business Savvy | Great Execution | Leading Others | Cultivating Growth
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Stan's Perks
- 6 Paid holidays at overtime rate!
- New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve
- Medical Plans
- HMO and PPO options with an 85% employer contribution to a single plan. Dental, vision, and life insurance options are available at minimum cost.
- Eligibility: Full-time Managers/Supervisors are eligible 1st of the month following
- 401k
- With 100% dollar-for-dollar match up to 4% of eligible contributions with immediate vesting.
- 401 Eligibility: Employees are eligible 1st of the month following 3 months of employment | Must be 21 to participate in the plan.
- Paid Leave
- Year 0-3: 104 hours of accrued time
- Year 4-7: 144 hours of accrued time
- Year 8+: 184 hours of accrued time
- And More!
- Option to cash out unused PTO up to 40 hours per year (anniversary to anniversary)
- 25% Dining Discount at DRG Restaurants all year (up to 8 guests)
- 50% discount cards to use at any DRG restaurant
- Jan-March of each year (up to 4 guests)
- 25% Discount on Stan's Merch
- OutSTANding Service Gift Cards
- Bonus Program (Monthly Payouts)
- Monthly Cell Phone Reimbursement
- Staff Culture Development- team outings
Have additional questions?
Feel free to reach out to us at HR@doughboyrg.com
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